Operations Support
Operations & Customer Service Support For Ethical SME’s
Are you feeling weighed down by daily business operations and customer service tasks? We understand that overseeing operations and customer service can feel like an all-encompassing, never-ending task, but it’s a crucial part of customer satisfaction and retention, so there is no room to cut corners.
You probably didn’t start your business because you wanted to spend all your time liaising with suppliers and dealing with customer issues. This is exactly why founders love our Operations Support service, because it gives you the extra time you need to keep things moving forward, with the peace of mind that your operations and customer service are in good hands.
We also want you to make the most of your time with us, so we are happy to implement any time saving strategies you might have, such as working alongside AI chatbots or supporting you to automate repetitive processes. Don’t wait until your systems reach breaking point; book a discovery call, and within weeks you’ll wonder how you ever managed without us.
The Benefits
Increase Customer Retention
Good customer service isn’t just about solving problems; it’s what turns a one-time buyer into someone who comes back and tells their friends. When customers know they’ll be looked after, quickly and consistently, they stick around. We treat every customer interaction as an opportunity to build trust and make your customers feel valued and respected.
Gain More Time & Increase Mental Capacity
We know that investing in support and delegating can feel like a big step, but if you keep putting it off, you can become so busy just trying to keep up that you end up leaving potential opportunities on the table. Let our hive keep things buzzing along, whilst you focus on the bigger picture.
Reliable, Flexible, Forward-Thinking
Our team has experience working with a range of product and service businesses, so you’ll benefit from support you can rely on. We know how to deal with challenging couriers, supplier issues, and difficult customer service situations. We will adapt and pivot to integrate seamlessly into your team, and we are always proactive in our efforts to improve and tailor our support to meet your specific needs.
Our Operations & Customer Service Support Packages Include:
Managing Customer Service Channels
Whether you use a dedicated customer service platform like Zendesk, a live chat on your website, a simple customer service email inbox, or all of the above, we can answer client queries and provide excellent customer service support. We can also work alongside your AI chatbots and automations to ensure that a personal touch is available for those more complex client queries.
Liaising With Suppliers & Coordinating Deliveries
Our team has extensive experience in working and liaising with various courier companies and suppliers, such as DPD, Evri, and Royal Mail. We can manage your delivery schedule, identify issues before they happen (where possible) and oversee special arrangements that may be needed for specific deliveries.
Managing Creator & Commerce Platforms
We have experience with various creator and commerce platforms, such as Amazon Seller Central, Kajabi, Etsy, Faire, Dubsado, and more. This experience means we will be able to integrate seamlessly with your current systems to provide comprehensive support with everything from creating and updating products to setting up membership areas and managing automation sequences.
Updating CRMs & Databases
We can help keep track of leads and make sure opportunities don’t get missed by managing your CRM, keeping databases accurate and up to date, maintaining contact records, tracking data entries, and cleaning up duplicates.
Handling Claims & Complaints
Sometimes third parties let you down. Ideally, this would never happen, but when it does, we can deal with the claims and complaints procedures for you and ensure you are compensated for any losses.
Proactive Support
When things don’t go as planned, we know that time is of the essence, so you can count on us to manage customer expectations, chase up couriers, and sort out supplier issues before they escalate.
Discover How Much Time You Could Save By Outsourcing Today
We’d love to chat with you about your goals!
Whether you need help managing customer enquiries, keeping your systems organised, coordinating suppliers or simply taking the day-to-day operational tasks off your plate, our support is built around your business and the way you work.
Book a discovery call and let’s talk about where you need us most. No pressure, no jargon, just a conversation about how we can make your operations run more smoothly and give you back time to focus on growing your business.
Client Testimonial
“I recently became a client of Planner Bee. Maya has conducted a variety of jobs for me, supporting me on a recent major project and getting me properly organised to grow my business and my brand.
I’m very impressed with her efficiency, enthusiasm, tenacity and overall professionalism. Her business is growing rapidly, and she is an inspiration to all young entrepreneurs.
I cannot recommend Maya and her team highly enough. Their future looks very bright!”
Margaret Brown